Weber's Leather offers a 30-day from receipt of product, return period and cannot offer exchanges, refunds or store credit after 31 days. All item(s) must be returned in new, re-sellable condition with original tags and packaging. Items purchased as gifts are subject to this Policy.
- To return/exchange item(s) enter your order number and the email used to place your order.
- If you're having difficulty finding your order number you may log into your Weber's Leather Account.
- Note both the item and color you'd like to receive, prior to submitting your return.
- Choose exchange as your return method.
- Once your return has been received and approved your exchange order will be released with standard shipping.
- Order and tracking confirmations will automatically be emailed once your package has prepared to ship.
Be sure to check your spam/junk folder if you don't find your email confirmations in your inbox.
Can my replacement order ship before you receive my return? Yes. Purchase the item(s) you want in return which will be processed based on our Shipping Policy.
- Choose refund as your return method.
- Once your return has been received and approved a refund will be issued to your account.
Will I receive a discount on my replacement order? Yes. Please email Customer Experience your replacement order number and we will honor the original purchase price.
RETURNING YOUR PACKAGE TO WEBER'S LEATHER
Once your return request has been approved, a prepaid shipping label will automatically be emailed to you. Print and affix the label to your package and drop it off at the local carrier shown on the return label. *US orders only.
Please ship your package with a carrier that provides both insurance and tracking. We do not guarantee we will receive your return.
USED | DEFECTIVE ITEMS
Please visit our warranty page.